Why Hertz
Rental Guide
Useful Information
Insurance
Optional Services
FAQ
 
 
 
 
Rates are subject to change without prior notice.
For enquiries, please contact Hertz Reservations Center.
 
Refueling Options
 
Rates are subject to change without prior notice.
Hertz provides you with a full tank of fuel at the time of rental.
Self Refueling
You are required to return the vehicle with a full tank of fuel as provided at time of rental. Otherwise, a refueling and service fee will be charged.
FPO: Fuel Purchase Option
Selected locations allow you to pre-purchase the tank of fuel from Hertz at the time of rental at a price that is competitive with local fuel stations. You may return the vehicle with as little fuel as you feel comfortable with. This option eliminates the need to refill the tank before returning the vehicle. There is no refund for unused fuel, hence the less fuel in the tank at return, the more you save.
   
Hertz NeverLost®,Navigation System
 
Rates are subject to change without prior notice.
If you've ever been lost, or worried about finding your way to an unfamiliar destination, let the remarkable Hertz NeverLost System be your guide. The unit identifies exactly where you are at any time, and shows and tells you how to get wherever you want to go. NeverLost is available at major locations in the U.S., Canada, Europe and Australia at a nominal charge Advanced reservations required. For further details, please visit www.neverlost.com Fees may vary with each country. Please select Hertz NeverLost at time of reservation When renting NeverLost Navigation system in Europe: An extra one-way fee for NeverLost will be charged if you're returning the vehicle at a different city/country from the pick-up location.
Locations providing NeverLost - USA, Canada
USA
Albuquerque Atlanta
Austin Baltimore
Boston Burbank
Burlingame, California Charlotte
Chicago Cincinnati
Celveland Colorado Springs
Dallas/Ft. Worth Denver
Detroit Dulles
Flagstaff Fresno
Ft. Lauderdale Ft. Myers
Hartford Houston
Indianopolis Jacksonville
JFK Kansas City
LaGuardia Las Vegas
Long Beach Los Angeles
Manchester, New Hampshire Manhattan
Marietta Memphis
Miami Minneapolis
Naperville, Illinois Nashville
New Orleans Newark
Oakland, California Oakland, Illinois
Ontario, California Orange County, California
Palm Springs Philadelphia
Phoenix Pittsburgh
Portland, Oregon Raleigh/Durham
Sacramento Salt Lake City
San Antonio San Diego
San Francisco San Jose
Santa Barbara Sarasota
Scottsdale Seattle
St. Louis Tampa
Washington Reagan West Palm Beach
France
Calgary Quebec City
Edmonton Toronto
Montreal Vancouver
How to use Hertz NeverLost 4th Generation
New functions to NeverLost® 5th Generation
1. Touch Screen
2. Weather Forecast and Flight information
3. Korean Language Service
How to input address
※ All versions of NeverLost work the same way.
Step 1
→ Select Address / Intersection and click Enter
Step 2
→ Select Street Address and click Enter
Step 3
→ Input City name first
(i.e : Dallas→Select D and click Enter, Select A and click Enter. Input others in this same manner)
Step 4
→ Input street name in this manner.
Step 5
→ Input house number in this manner
Step 6
Select a route in 3 ways and click enter. Route guide will then begin.
   
Hertz NeverLost® Online Trip PlanningTM
 
Rates are subject to change without prior notice.
Hertz NeverLost makes it easy to plan your entire trip before leaving your home or office. It allows you to download the trips you've created to any USB flash drive and plug it into your NeverLost unit to load and access your trip.
To start, visit www.neverlost.com and click on Online Trip Planning.
Online Trip Planning
step 1
Visit www.neverlost.com and select Online Trip Planning from the menu bar and enter your Trip Name and click Plan Now.
step 2
→ Click ADDRESS / INTERSECTION and input destination.
* ADDRESS / INTERSECTION: Input address and destination directly.
* YELLOW PAGES: Input the location first and then select the preferred category.
Then input your destination.
(i.e: Amusement Parks→input location first and then select Amusement Parks.
All Amusement Parks in the location will then be listed.)
* HERTZ RETURNS: Hertz Airport locations and Downtown locations will be listed.
step 3
→ Input address, city, state and house number.
step 4
→ After finding your destination, click ADD TO TRIP and add to itinerary.
step 5
→ Click ADD A DESTINATION if you want to add another destination.
Once your itinerary is complete, click SAVE TO USB.
step 6
→ Ciick Download/Save My Trips File, save it to your computer and then
transfer it to a USB flash drive.
You can also print the route for use by clicking on Print.
How to use OTP
step 1
→ When you input a USB flash drive into Hertz NeverLost, you will see the above screen.
Select My Destinations and Click Enter.
step 2
→ Select My Trips and check itineraries.
step 3
→ Select an itinerary. (i.e: Atlanta Trip)
step 4
→ Destinations will be searched in the order of your list.
step 5
→ Select destination preferred and click Route.
step 6
→ Select route preferred in 3 ways and click Enter. The guide will then begin.
   
   
SiriusXM Radio
 
Rates are subject to change without prior notice.
With SiriusXM, you'll enjoy:
Commercial-free Music — Nearly every genre, live performances and artist-dedicated channels.
Live Sports — Live Play-by-Play from Every Major Sport, plus 24/7 news and analysis.
Exclusive Entertainment & Talk — Home of the biggest names and brightest stars, plus family & kids' programming.
Laugh-Out -Loud Comedy — Totally uncensored channels and channels with good clean fun.
World-class News — Stay informed with the most trusted news sources. Plus local traffic and weather. For the most up-to-date channel lineups or for more information on how to get SiriusXM for yourself, visit www.siriusxm.com
   
Premium Emergency Roadside Service
 
Rates are subject to change without prior notice.
Allows the customer to pay a small fee and not be charged for certain services (i.e. keys locked in the car, lost keys, left lights on/dead battery etc. Waive up to USD 1000 when expenses incur due to irregualities).
Available at time of pickup at an extra fee of USD 4.00.
   
Infant Child Seat
 
Rates are subject to change without prior notice.
Hertz can provide you with infant car seats to be used for infants less than a year old and weigh up to 20 pounds (9kg). Children over 20 pounds (9kg) or more than 26 inches (66 cm) may be too large for this type of car seat. Infant seats must be installed rear-facing. These seats are designed to support a child's neck, back and spinal cord.
Daily Fee: USD 13 (Max USD 91)
   
Child Car Seat
 
Rates are subject to change without prior notice.
Hertz can provide you with forward facing convertible car seats to be used for children weighing 20 - 40 pounds (8kg -18kg) and up to 40 inches (101 cm) in height. Parents with children that just outgrew an infant car seat are encouraged to use these seats rear-facing until the child reaches the upper height and weight limits of the seat for rear-facing use.
Daily Fee: USD 13 (Max USD 91)
   
Booster Car Seat
 
Rates are subject to change without prior notice.
Hertz can provide you with belt-positioning booster seats to be used in the back seat for children who have outgrown a convertible car seat. The belt-positioning booster seat must be used in seating positions equipped with lap and shoulder belts. It is advisable for children weighing 40 - 80 pounds (18kg -36kg) to use these seats.
Daily Fee: USD 13 (Max USD 91)
   
Hand Control
 
Rates are subject to change without prior notice.
Hand controls are devices attached to the gas and brake pedals of the car, enabling a physically challenged person to drive the vehicle without using their legs. Left and right hand controls are offered, with restrictions at most U.S. and Canadian locations at no extra charge. Reservations for cars equipped with hand controls can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.
 You may request for Hand Control at time of reservation.
(8 hours prior request required for airport locations and 24 hours prior request required for non-airport locations)